Prototyping a service design book club

If all of this is news to you, here is some background.

Our origin story goes like this:

Less than a week after the IMPACT conference in Nov. 2018, we hosted our first book club meet-up (which was crazy because most of us still hadn’t done our laundry or groceries since returning from Montreal). It was an intimate crew of 9 (both IRL and virtual) at the Toronto Reference Library, an appropriate inaugural venue for the book club!

We asked: How do you go about handling the challenge of prototyping a service that takes place over a longer time span?

Key take-aways from Markus:

Key take-aways from Karen:

Now, we wouldn’t be service designers if we didn’t put our words into action would we!? Check out this amazing scene created by some of our new book club pals! Can you guess what the service system was?

We learned a lot just from hosting the event. Thanks to all of the attendees who were able to join us in the discussion and stick around for the activity. We welcome any feedback and input you may want to offer to help improve future events. If you took any notes and would like to contribute to this event summary please add a response!

What we think worked well:

What we learned:

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